A few years ago, Gnesta municipality decided to connect to Infracontrol Online to simplify and improve the working process in its technical department. Thanks to Infracontrol Online, the municipality has today an efficient, digital total solution. The solution involves receiving cases in digital format and the provision of digital feedback. At the same time, they…
For just over a year, the Cascais municipality in Portugal has been using the City Points app to engage its residents. Whenever they do something to benefit the community, they are awarded points via the app. The points can be used to compete against others or trade for vouchers. For municipalities wishing to take their…
Infracontrol City Dashboard We recently launched our entirely new City Dashboard, which provides a quick overview of the municipal situation. Information about fault reports, alarms and readings are collected, processed and visualized in a simple and intuitive way. Sometimes people don’t need a whole lot of details, just a quick overview of the situation…
City Points is a cloud service in which residents can collect points by taking part in useful activities. It’s been in use for just over a year in Cascais in Portugal with good results, and Infracontrol is now offering the service as a complement to Infracontrol Online. By highlighting and rewarding activities that promote sustainability,…
Älmhult is one of the latest municipalities to connect to Infracontrol to simplify the working process in its technical department. The ability of residents to report comments and faults and the availability of an effective case management tool will allow the municipality to streamline and assure the quality of its service. At the same time,…
Linköping is one of the latest municipalities to make use of Infracontrol Online to simplify work in the operations and maintenance department and thus improve service to residents, companies and visitors. The service makes it easier to submit comments and faults and also gives the municipality better control of cases in progress and their rectification.…
With only 1,800 residents, Estremera, located around 40 miles southeast of Madrid, is one of the smallest and most remote members of the Infracontrol Community. During the fall, and as the first municipality in Spain, they decided to connect to Infracontrol Online to streamline work within their technical administration. Even though it’s a small community…
Following the launch of Infracontrol Online in Portugal, Spain and Denmark, it’s now Norway’s turn. During the fall, a collaboration was begun with Intelligent Solutions in Stavanger, which is in charge of developing the Infracontrol Community in the Norwegian market. Here too, there is a need to gain better control of society’s infrastructure and assure…
More and more municipalities are joining Infracontrol to improve their service to residents. It’s mainly the simplicity and the ability to gather alarms and fault reports and assure the quality of external contractors that leads an increasing number to make use of the company’s cloud service. These days, Infracontrol Community is made up of 140…
In a survey, the Swedish Association of Local Authorities and Regions rank Helsingborg’s contact center in first place for access and reception via telephone and email. The contact center was opened in 2013 on the principle of “one way in” – that residents could get help and guidance no matter what the issue concerns. During…