In a survey, the Swedish Association of Local Authorities and Regions rank Helsingborg’s contact center in first place for access and reception via telephone and email. The contact center was opened in 2013 on the principle of “one way in” – that residents could get help and guidance no matter what the issue concerns. During…
Following the successes with Infracontrol Online in Sweden and Portugal, Infracontrol is now opening a subsidiary in Denmark with a local office in Copenhagen. Here too, there is a need to gain a little more control of society’s infrastructure and assure the quality of the technical administration within public operations. The automatic processing of fault…
We recently concluded this year’s user survey, which gathered the thoughts and opinions of Infracontrol Online users. The survey was opened from June through August and we received many good, useful responses. The results show that we have many satisfied users, which was good to hear, but just as important are the observations about things…
Now Cascais has also sought help from Infracontrol to simplify and improve its service to residents. With its 206,000 residents, Cascais is Portugal’s fifth largest city and is beautifully located next to the sea just west of Lisbon. Since 2014, the city has had a service for processing fault reports and observations known as FixCascais,…
Mariestad is the 100th municipality that has chosen to join Infracontrol! Like most of the other municipalities that have joined, the town will be using the service to simplify and assure the quality of observations processing and fault reporting, and thus improve its services to residents. It’s above all simplicity and the combination of case…
Norrköping is one of the municipalities that use Infracontrol Online to streamline its technical administration. The municipality already has a number of technical installations connected to the cloud service, and now it has also connected around 130 ticket machines. By detecting faults and sending information automatically to maintenance personnel, they can easily speed up and…
Infracontrol was awarded the prestigious Golden Mobile in the category “Internet of Things – Platform of the Year”. The prize was awarded by the annual Swedish Mobile Awards on January 28 in Stockholm. Jury justification for the award: “Infracontrol – This is intelligent infrastructure, reborn – making everyday city life simpler and smarter for the…
In summing up the past year, we note that a further 42 municipalities chose to connect to Infracontrol Online during 2015. In all, there are almost 100 municipalities that now have the means to simplify their technical administration and improve service to their citizens. Fault reports and alarms are quickly and simply passed on to…
After a successful launch of Infracontrol Online in Portugal, we’re now also opening a subsidiary in Spain with a local office in Madrid. Spanish municipalities have shown great interest and we expect around ten to connect to our cloud service in the months ahead. They are looking to simplify their technical administration and quality assure…
