Smart issue flow
Manage problem report and operational alarms in an automated issue flow, using GPS position and maps from Google or GIS.
Connect technical equipment
Possibility of integration of IoT sensors or technical installations for monitoring, e.g. water level or lighting.
Work anywhere
The app version of the service provides access to all necessary features for issue management and problem reporting in the field. Possibility of integration of IoT sensors or technical installations for monitoring, e.g. water level or lighting.
Collect information
The mobile app and web form allow inhabitants to quickly submit fault reports and comments with photos and locations.
Infracontrol Online benefits many municipalities by simplifying and providing complete control from problem reporting and operation alarms to the action taken.
From error to action taken
- Residents submit a problem report via Infracontrol’s app, on the municipality’s website or on Facebook.
- The issue is either sent directly to the person who is supposed to fix the problem or via a caseworker at the municipality.
- The person who has fixed the error leaves an action report.
- The caseworker closes the issue, automatically sending a message to the resident.
Get started quickly and easily!
Start-up
We explain the service's features and together review the documents you will receive.
Configuration
According to your documents, we add users, logins, areas of responsibility, etc.
Education
We hold training via the web for up to 5 participants in about 2-3 hours.
Commissioning
The service is ready to be used, and you can inform about it on social media.
Some of the 170+ municipalities that use Infracontrol Online
So far, roughly 170+ municipalities have joined Infracontrol Online to simplify their technical management. The service helps them quality-assure the operation and maintenance work to lower costs and improve their service.
Packages to suit everyone
Choose the package that suits you best. Infracontrol Online is scalable, and you can adapt the service to future needs.
Basic
from
$420/month
Complete issue management
Unlimited number of users
Unlimited number of issues
Statistics for follow-up
Single Sign-on (SSO)
GDPR features
Web form for reporting problems
General app for problem reporting
Extended
from
$500/month
Everything from Basic
App with own name, logo and colors
Custom fields in forms
Problem reporting via email
The municipality’s own maps
Dashboard with presentation of data
Custom links to other systems
Open, edit and save PDF forms
Privacy features
Complete
from
$750/month
Everything from Extended
Problem reporting via SMS
Map with measurement values
Disturbance information via SMS
Smart City Dashboard
Alarms and metrics from IoT sensors