Infracontrol Online

Infracontrol Online is our unique cloud service. It provides full control over a community’s infrastructure so that we can all enjoy simpler, better-functioning everyday lives.

So far, just over 100 national and local public infrastructure owners have linked up to our unique cloud-based service Infracontrol Online to simplify their technical administration. The service helps them assure the quality of operations and maintenance in order to reduce their costs and improve service. 
Among other things, Infracontrol Online gives them access to:

  • The receipt of fault reports and comments
  • The collection of operational alarms from technical installation
  • Case management and supervision of remedial actions
  • Distribution of alerts and disturbance information
  • Smarter control of e.g. public lighting
  • Methods for reporting, follow-up and analysis

Furthermore, Infracontrol Online creates a valuable fund of knowledge about the infrastructure’s function and its maintenance requirements that can form the basis for planning and the implementation of various measures.

The cloud service was set up in 2003 and has run continually since. It’s built on an open platform that provides excellent scalability and integration capabilities with other systems.

Case management

Infracontrol Online collates technical operations alarms, fault reports and comments into cases that simplify operations and maintenance and improve service to citizens, companies and visitors.

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Monitoring

Infracontrol Online was developed to retrieve information from different types of systems for technical installations such as streetlighting, water purification plants or traffic lights.

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Fault reporting

Simple, easily accessible methods for submitting fault reports and comments means citizens feel they are participating in the running of their community and that they are better able to influence their immediate surroundings.

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Alerts and advisories

Infracontrol Online enables the quick, simple distribution of information in the event of disruptions to the community’s infrastructure. This can include information about traffic delays and floods etc.

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Control

Any technical system that is connected to Infracontrol Online can also be controlled. This might mean switching on a street lighting system, resetting alarms or starting a heating installation.

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Full control

1. A problem occurs

Fault report
A citizen reports the problem via an app, a form on the municipality’s webpage or Facebook, or by a phone call to the municipalitys´ contact centre where it is registered by the staff.

Operational alarms
All kind of technical installations can be connected to Infracontrol Online. That makes it possible to detect faults automatically, before they cause any disturbances.

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2. The case is sent for action

Direct action
The fault report (or the operational alarm) is sent directly to the person responsible to fix the problem. Usually this is a maintenance subcontractor.

Through an officer
Sometimes a fault report must be approved and prioritized by an administrator before it is sent to the person responsible to fix the problem.

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3. Staff reports

The problem is fixed
The maintenance staff has performed the necessary actions to fix the problem an sends an action report. The municipality administrators has continuously full control over everything.

The fault needs further action
If the maintenance staff for some reason are not able to fix the problem they send a report regarding this. The municipality administrators has continuously full control over what is happening.

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4. Case is closed

A message is sent to the citizen
The municipality administrator close the case, and a pre-configured or manually edited message is sent to the person who reported the problem, as a thanks for the help.

Preventive maintenance
The fault reports and the operational alarms is analyzed by the municipality administrators and provide a valuable basis for changes that can help to avoid future problems.

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106

Connected customers

85

Municipalities connected in Sweden

99.98%

Availability

19

Municipalities connected in Portugal

2 698 983

Citizens able to report faults

110 212

Connected operations alarms

6 348

Cases every 24 hours

4 152

Registered users

Infracontrol Community

Make cities talk

Today, Infracontrol Community has over 100 members who use the Infracontrol Online cloud-based service to improve control over their communities’ infrastructure and thus improve their service to citizens, companies and visitors.

Members consist largely of Swedish municipalities and public departments such as the Swedish Transport Administration and Swedavia, but is now also growing internationally with 20 municipalities connected in Portugal and further municipalities in Spain for connection in the fall of 2015.

By contributing their knowledge, Infracontrol Community members help to continue the development of Infracontrol Online and its applications. They also share experiences with each other about how they tackle various infrastructure issues in practical terms, and how the interplay between the municipality, the citizen, operations personnel and technical systems can be improved and simplified.

Every year, a major conference – Make Cities Talk® – is held within the framework of Infracontrol Community, as are a number of field trips to various members.
What’s more, all members have access to their own internet forum, the InfraCafé.

Members

  • Arvika municipality
  • Bengtsfors municipality
  • Bodens municipality
  • Borås City
  • Bromölla municipality
  • Danderyds municipality
  • Dukaten Parking
  • Eskilstuna municipality
  • Eslövs municipality
  • Fastighets AB L E Lundberg​
  • Gällivare municipality
  • Gävle municipality
  • Göteborgs City
  • Göteborgs City Parking AB​
  • Götene municipality
  • Hagfors municipality
  • Halmstads municipality
  • Hedemora municipality
  • Helsingborgs City
  • Hällefors municipality
  • Härnösands municipality
  • Härryda municipality
  • Jönköpings municipality
  • Kalmar municipality
  • Karlstads municipality
  • Katrineholms municipality
  • Kungälvs municipality
  • Lerums municipality
  • Lindesbergs municipality
  • Ljusnarsberg municipality
  • Ludvika municipality
  • Luleå municipality
  • Lunds municipality
  • Malmö Airport​
  • Malmö City
  • Mjölby municipality
  • Mora municipality
  • Motala municipality
  • Mölndals City
  • Nacka municipality
  • Nora municipality
  • Norrköpings municipality
  • Osby municipality
  • Pajala municipality
  • Sjöbo municipality
  • Skara municipality
  • Skellefteå municipality
  • Sollefteå municipality
  • Stockholm City
  • Strömstads municipality
  • Sundbybergs City
  • Sundsvalls municipality
  • Svalövs municipality
  • Swedavia Energy
  • Säffle municipality
  • Sävsjö parishes
  • Södertälje municipality
  • Tekniska verken in Linköping ​
  • Torsby municipality
  • Swedish Transport Administration Färjerederiet​
  • Swedish Transport Administration Region Stockholm​
  • Swedish Transport Administration Region Syd​
  • Swedish Transport Administration Region Väst​
  • Uddevalla municipality
  • Umeå municipality
  • Uppsala municipality
  • Vallentuna municipality
  • Vara municipality
  • Varbergs municipality
  • Vellinge municipality
  • Vänersborgs municipality
  • Värnamo municipality
  • Västerås City
  • Västmanlands Fastighetsskötsel ​
  • Växjö municipality
  • Ystads municipality
  • Åmål municipality
  • Åstorps municipality
  • Öckerö municipality

​

  • Örebro municipality
  • Örnsköldsviks municipality
  • Östersunds municipality
  • Österåkers municipality

Norway

  • Oslo municipality
  • Statens Vegvesen​

Portugal​

  • Alfândega da Fé​
  • Boticas​
  • Bragança​
  • Carrazeda de Ansiães​
  • Lisbon (Parque das Naçoes)​
  • Macedo de Cavaleiros​
  • Miranda do Douro​
  • Mirandela​
  • Mogadouro​
  • Montalegre​
  • Ovar​
  • Ribeira da Pena​
  • Torres Vedras​
  • Valpaços​
  • Vila Flor​
  • Vila Pouca de Aguiar​
  • Vimioso ​
  • Vinhais​

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