Half a million cases in 2020

Just over 160 customers currently simplify their technical administration with Infracontrol Online. During 2020, about 500,000 fault reports, comments and technical alarms were processed by the service. While simplifying the handling of these cases, the data collected also provides useful information about the current status of infrastructure, service, and maintenance of a society. Above all,…

Lidköping delivers better service

A year has passed since Lidköping Municipality began using Infracontrol Online to simplify its technical administration. It has resulted in faster, better service for residents and companies alike, who perceive the municipality as being more accessible and transparent regarding fault reports and operational issues. At the same time, they’ve gained a better overall picture of…

Lighting most common cause of fault reports

Just over 160 customers currently simplify their technical administration through connection to Infracontrol Online. Today, the service enables 3.6 million residents to submit fault reports and observations. It monitors 164,000 technical alarm points, and users such as operators, customer service and maintenance personnel, contractors and municipal administrators number more than 10,000. In 2019, just over…

Borås simplifies reporting of invasive species

Giant hogweed, Japanese knotweed and Himalayan balsam are some of the alien invasive species that affect biodiversity and cause costs for individuals and society in general. A number of municipalities enjoy excellent help from the public, who report their sightings using the Infracontrol fault report app. What’s more, Borås has a dedicated app known as…

Gotland’s residents keep track of water quality

Region Gotland has been using Infracontrol Online since 2016 and for every year that passes it receives an increasing number of fault reports and observations from citizens. Infracontrol Online has helped them to improve the organization, structure and good order of their cases while also saving time and labor. They also raised the quality of…