Lighting most common cause of fault reports

Just over 160 customers currently simplify their technical administration through connection to Infracontrol Online. Today, the service enables 3.6 million residents to submit fault reports and observations. It monitors 164,000 technical alarm points, and users such as operators, customer service and maintenance personnel, contractors and municipal administrators number more than 10,000. In 2019, just over…

Borås simplifies reporting of invasive species

Giant hogweed, Japanese knotweed and Himalayan balsam are some of the alien invasive species that affect biodiversity and cause costs for individuals and society in general. A number of municipalities enjoy excellent help from the public, who report their sightings using the Infracontrol fault report app. What’s more, Borås has a dedicated app known as…

Gotland’s residents keep track of water quality

Region Gotland has been using Infracontrol Online since 2016 and for every year that passes it receives an increasing number of fault reports and observations from citizens. Infracontrol Online has helped them to improve the organization, structure and good order of their cases while also saving time and labor. They also raised the quality of…

Svalöv future-proofs availability and service

The municipality of Svalöv has been using Infracontrol Online since 2015 to simplify and streamline work at the municipality’s technical administration. With around 14,000 residents and 80 cases per month, Svalöv is one of the smaller Infracontrol Online users, but the tool is important for maintaining good service, closeness to residents and fulfilling the municipality’s…

Infracontrol supports municipalities during the crisis

When a crisis hits society, it is of the utmost importance to maintain the accessibility of the municipalities and the possibility for citizens to report their problems. Managers need to be informed about things that are not working so that actions can be prioritized, planned and implemented. In this way, Infracontrol Online supports many municipalities…

Uddevalla engages their citizens with City Points!

Uddevallahem, the municipal housing company in Uddevalla, became the first organization in Sweden to use the City Points app to create involvement and participation in a pick’n run event for the benefit of a national charity event called Musikhjälpen. For a week, 21 school classes collected points with the help of the app when they…

Quality-assured deliveries to Lund’s municipality

The procurement department in Lund municipality uses Infracontrol Online to check that suppliers comply with the agreed delivery performance. The app helps them check in deliveries quickly and easily report anything that’s amiss. This renders delivery performance clearer for suppliers while also providing purchasers valuable data when following up. Provisions purchasers in Lund municipality have been…

Better access and service in Gnosjö

Photo: Gnosjö municipalityMore and more municipalities are connecting to Infracontrol Online to streamline their technical administration and improve service to residents. In particular, it’s the ability to collect both alarms and fault reports along with the availability of more efficient quality assurance of contractors that lead many to choose to make use of the cloud…