City Points is a cloud service in which residents can collect points by taking part in useful activities. It’s been in use for just over a year in Cascais in Portugal with good results, and Infracontrol is now offering the service as a complement to Infracontrol Online. By highlighting and rewarding activities that promote sustainability,…
Älmhult is one of the latest municipalities to connect to Infracontrol to simplify the working process in its technical department. The ability of residents to report comments and faults and the availability of an effective case management tool will allow the municipality to streamline and assure the quality of its service. At the same time,…
Linköping is one of the latest municipalities to make use of Infracontrol Online to simplify work in the operations and maintenance department and thus improve service to residents, companies and visitors. The service makes it easier to submit comments and faults and also gives the municipality better control of cases in progress and their rectification.…
With only 1,800 residents, Estremera, located around 40 miles southeast of Madrid, is one of the smallest and most remote members of the Infracontrol Community. During the fall, and as the first municipality in Spain, they decided to connect to Infracontrol Online to streamline work within their technical administration. Even though it’s a small community…
Following the launch of Infracontrol Online in Portugal, Spain and Denmark, it’s now Norway’s turn. During the fall, a collaboration was begun with Intelligent Solutions in Stavanger, which is in charge of developing the Infracontrol Community in the Norwegian market. Here too, there is a need to gain better control of society’s infrastructure and assure…
More and more municipalities are joining Infracontrol to improve their service to residents. It’s mainly the simplicity and the ability to gather alarms and fault reports and assure the quality of external contractors that leads an increasing number to make use of the company’s cloud service. These days, Infracontrol Community is made up of 140…
In a survey, the Swedish Association of Local Authorities and Regions rank Helsingborg’s contact center in first place for access and reception via telephone and email. The contact center was opened in 2013 on the principle of “one way in” – that residents could get help and guidance no matter what the issue concerns. During…
Following the successes with Infracontrol Online in Sweden and Portugal, Infracontrol is now opening a subsidiary in Denmark with a local office in Copenhagen. Here too, there is a need to gain a little more control of society’s infrastructure and assure the quality of the technical administration within public operations. The automatic processing of fault…
We recently concluded this year’s user survey, which gathered the thoughts and opinions of Infracontrol Online users. The survey was opened from June through August and we received many good, useful responses. The results show that we have many satisfied users, which was good to hear, but just as important are the observations about things…
Now Cascais has also sought help from Infracontrol to simplify and improve its service to residents. With its 206,000 residents, Cascais is Portugal’s fifth largest city and is beautifully located next to the sea just west of Lisbon. Since 2014, the city has had a service for processing fault reports and observations known as FixCascais,…